Past Due Accounts
Bills are due twenty (20) calendar days from the date of the bill. If payment is not received on the due date, the bill becomes delinquent and is subject to disconnection fifteen (15) days after the due date. To inform you of this, a 15 Day Disconnect Notice will be sent to you normally the day following the due date. A 1.5% Fee for each delinquent sub-account will automatically be added to the member’s bill if a 15 Day Notice is printed.
We are requried by the NM PRC to give you an official Two (2) Day Notice before we can disconnect for non-payment. If the bill remains unpaid, a door hanger ($25.00 Fee) will be left at the member’s residence at least two (2) days prior to disconnection. You can choose to receive an automated phone call instead of a door hanger, but you must call our office and give us your current contact information. If payment is not received by the disconnect date, service will be subject to disconnection on the following day. Disconnections will be done within the hours of 8:00 a.m. to 3:00 p.m. local time but will not occur the day before a weekend or on a day the Cooperative will be closed.
If electric service is disconnected because of non-payment, it will be reconnected only after the amount past due is paid in full. A $25 reconnect fee (During Business Hours) or $50 reconnect fee (After Business Hours) per meter will be charged. If a non pay disconnect account remains unpaid for seven (7) days it becomes inactive in the billing system and a new account will need to be established. A new account will require a deposit and reconnect fee.
The Public Regulation Commission requires us to reconnect service as soon as we reasonably can upon full payment of the delinquent amount, no later than 4:30p.m. the following business day. If a serious medical situation exists in your home, we will reconnect as early as possible within a twelve (12) hour period once a medical & finanacial certificate has been received.
Charges for collection fees and reconnection of service are as follows:
- Reconnect Fee for Non-Pay Disconnect - $25.00 per meter (During Business Hours) $50.00 per meter (After Business Hours)
- Collection Fee - $25.00 (Two (2) Day Notice-Door Hanger)
- Insufficient Check Charges - $25.00
- Tampering Fee - $250.00 first offence $500.00 each time after (Plus estimated value of electricity)
- Delinquent Collection Processing Fee –1.5% of bill per meter (Added directly to bill)
- Deposit- If Applicable (See below)
- One-sixth (1/6) of that Consumer's estimated annual billings OR
- Not more than 150% of that consumer's estimated maximum monthly bill OR
- Not less than $50.00
- Commercial Service:
- One-sixth (1/6) of that Consumer's estimated annual billings
All other applicable fees will be charged. Members with questions are encouraged to contact SEC at least twenty-four (24) hours before the date electric service is scheduled for disconnect. Every attempt will be made to resolve the matter as quickly as possible.
You may be able to avoid these extra charges by contacting our office in advance to arrange payment, an extension, or to be referred to agencies that can provide financial assistance. If you are seriously ill and use prescribed medical equipment, you may be eligible for a delay in your payment for a maximum of one (1) month by providing a medical certification from your doctor.
Please call our office at (575)835-0560 or toll-free 1-800-351-7575.
LIHEAP Protection Notice
If you meet the qualifications of LIHEAP and have no past due amounts or you remain current on any settlement or installment agreement for amounts due as of November 15, 2015. Protection from winter shut-off begins November 15, 2014. To avoid potential disconnection of services please contact the human services department at 800-283-4465, or the appropriate tribal or pueblo entity for eligibility information for low income heating energy assistance program (LIHEAP). Your service will not be disconnected from November 15, 2014, through March 15, 2015. Members of New Mexico tribes or pueblos who need help with translation or with other matters may contact the commission's consumer relations division at (888) 427-5772, who will contact the appropriate tribal or pueblo official for assistance. Para información en español llame 1-800-950-2667.